Shipping policy

Eligibility

Shipping is available to the continental U.S., U.S. territories, and APO/FPO U.S. military addresses. 

Please note: P.O. boxes, Hawaii, Alaska, Puerto Rico, and International are not eligible for shipping at this time.

Shipping Schedule

All orders ship from our Kentucky warehouse with UPS Ground Saver for select U.S. shipping addresses. Need it faster? Expedited options are available at checkout. Orders go out Monday–Friday, except on holidays. Any order received after 3 P.M. Eastern time, will not be processed until the following business day. Please also allow a 2-3 business days to process your order. Please note: During high volume periods orders may take longer to process and ship from our warehouse. We make every effort to ensure timely delivery of your goods.

After a shipping label has been created, we will email the tracking number to the email address you provided at checkout. For ground delivery you will be provided an approximate transit time at checkout. If you want to know a more specific transit time estimate? Click Here to see the estimated transit time to your location.

Please note: UPS will transfer the package to your local post office for final delivery to the address listed on your order. A signature will not be required. DVS cannot possibly guarantee the security of the drop-off location on the order and is not responsible for lost or stolen shipments. If you have not received the package after the carrier indicates that the shipment has been delivered, we will initiate and investigation on your behalf. The carrier will determine if the claim is valid and the order should be replaced or refunded. Carrier claims can take 10-14 days to process and the outcome is not guaranteed.